9:00 - 17:00 PST
Monday - Friday
We want you to feel like every item is the perfect match for your growing. If you don't feel that it's right one, we'll help you get it sorted.
Return services may be delayed as a result of COVID-19 safety measures.
You can return most items for a refund within 30 days of delivery. Return shipping costs may apply, and the item must be in its original condition and packaging to be accepted. We do not apply restock fees on your return.
There are a few items that can't be returned:
Items you have already assembled
Items marked “Non-Returnable” on the sale page
Unfortunately, we cannot refund outbound shipping charges. This includes:
The Standard $6 shipping charge for orders under $59
Upgraded shipping charges (for expedited, express, etc. shipping)
However, if your item arrives to you damaged or defective, these exceptions do not apply. In those cases, we'll take care of it and work with you to find the best solution. (Check our Damaged or Defective Items Page)
Please contact us to start a return process, any return without e-mail contact will not be acceptable.
The Return Address as follow:
VIVOSUN Return Center
2775 E Philadelphia St,
Ontario CA 91761
All refunds will be credited in your original form of payment. Any associated return shipping costs will be deducted from the refund amount. More details can be found in "Refunds".
Before installing or assembling any products, please double-check the following when it arrives:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.