At Vivosun, we strive to ensure our customers are completely satisfied with their purchase. If for any reason you need to return an item, please review our return policy below:
If you receive the wrong item, or it arrives damaged, do not accept delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement.
If you encounter any quality issues with your product, please contact our customer service team for assistance. We are here to help resolve any problems promptly and efficiently.
At Vivosun, you have 30 days from the date of purchase to return your item. All returns of Vivosun products must be approved in advance by Vivosun's customer support team at official@vivosun.com.
Returns are categorized as follows:
Category | Restocking Fee | Return Label | Return Deadline |
---|---|---|---|
Unopened and Unused in Original Packaging | Free | Free return shipping label provided | Within 30 days of the date of receipt |
Opened but Unused in Original Packaging | 10% of the item price | Prepaid Label* OR Self-Shipment** | Within 30 days of the date of receipt |
Opened and Used in Original Packaging | 30% of the item price | Prepaid Label* OR Self-Shipment** | Within 30 days of the date of receipt |
*Prepaid Label: Vivosun can provide a prepaid shipping label and deduct the shipping cost from the refund.
**Self-Shipment: The customer should handle the return shipping themselves.
For all returns, please ensure that the items are securely packed to avoid any damage during transit. We recommend using the original packaging whenever possible.
All refunds will be credited to your original form of payment, whether that is your PayPal account or your bank account. Refunds are for the complete price of the unit, minus return shipping costs (if applicable), as per our "Return Policy".
We do not offer price match, especially during major holiday sales events, including Black Friday, Cyber Monday, Mid-annual Sale etc.
We also do not offer price match against Amazon or any other platforms.
For credit card refunds, we'll begin issuing your refund once we've received notification that you have returned your item(s). Most banks will process the refund within 3-5 business days.
If you have any questions or need further assistance, please contact our customer service team.
Thank you for choosing Vivosun!