USDItem Lost In Transit
Can't Find Your Package?
We are so sorry for the inconvenience. Due to the disruptions caused by COVID-19, there is a higher risk of lost items these days. We understand missing packages can be stressful, but not to worry! Most items turn up for our customers within a couple extra days.
Here are some things you could try to help find you package:
1) Check that your shipping address is correct.
Let's make sure we shipped to the right place. Current shipping addresses are listed under "My Orders" page.
2) Check around your home or building, or with neighbors.
Boxes may have been left at backdoors, hidden behind bushes, or at the address next door.
3) Give it a couple more days
Sometimes carriers incorrectly scan packages that are still in transit. That means your package could be marked as "Delivered" even though it's still on its way to you. We completely understand the frustration this can cause, but your package is likely to show up within six days of a false scan.
4) Check your mailbox or anywhere else you receive mail.
Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.
5) Check for a notice of attempted delivery.
This notice will tell you the steps you should take to receive your package.
Contact the Carrier
Use your tracking number to start a claim with the carrier (FedEx, UPS, USPS,etc.).
To contact FedEx, call 1-800-463-3339 or visit www.fedex.com
For UPS, submit a claim or call 1-866-742-5877 or visit www.ups.com
For USPS, call 1-800-275-8777 or visit www.usps.com
Tried everything, and still no luck? We'll fix it! Just email us, and tell us what you have tried. We will try our best to help you resolve the issue. Leave us a message on Contact Us page, or email us at official@vivosun.com, or call us on +1 888-505-8486.