30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
12-Month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
For purchases made through other retailers
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process. Unauthorized reselling of VIVOSUN products is strictly prohibited.